iCallify Version 1.2 of Intelligent Call Center Software is Available Now


There are many call center solutions available in the market, but only some of them make their own mark on the mind of users and ultimately in the industry. The iCallify is one of as such call center solutions. Being in the category of rarely found a true intelligent call center software, within a few months it has won many hearts. Since its first launch, it has received an amazing response and this also boosted the morale of the makers of this truly intelligent call center solution. They had launched the next version within 2 to 3 months after launching it. Once again, the company has launched its next version, called, iCallify Version 1.2.

The iCallify Version 1.2 is furnished with some more interesting and highly useful features for its users. Let me share a brief about the same.

The first thing worked upon in this upgrade is the admin panel. The code of the admin panel is further enhanced by the iCallify team to make it even more compact and rapid. Now, admin actions can be performed faster and in fewer efforts as well.

The version 1.2 of this call center solution includes 2 more call routing rules. It already had all major call routing rules and now the company has added 2 more in it, namely:

1.       Skill based call routing
2.       Agent rank based call routing

The makers of this feature rich call center solution also thought in the direction of adding multiple modes of communication to make it an omnichannel call center software solution. The company has taken the first step in this direction by adding SMS as one of the modes of communication in the iCallify Version 1.2.

To make sure the calling process becomes more efficient, version 1.2 of this intelligent call center software also includes “Multiple Call Retries”. This feature can be used when the campaign is using any of the available auto dialers in this call center software. When the auto dialer goes through the list of leads to connect the customer or a prospect to the agent, if the call cannot be connected for any reason, the auto dialer will attempt again the same number once it finishes calling all other numbers in the list. This is really useful in many cases. For example, if the auto dialer of this intelligent call center software could not connect with the customer during the first attempt as the customer was on another call, in the second attempt, he is more likely to be available and pick up the call.
These are the features that are added to this intelligent call center solution. The existing features will be as it is. The team iCallify will provide upgrade service for free to its existing customers. The customer just needs to connect with the team by showing their interest to upgrade to iCallify Version 1.2. To read more details about this version release, please read the official news shared by the company, here: https://inextrix.com/news/icallify-version-1-2-released-today

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