VoIP Services

Earlier, the live call monitoring in a call center setup referred to a process of listening to the calls of the agents in real time. In technical terminology, the feature in call center software, called, barge-in was considered as the live call monitoring tool. However, this is the era of intelligent call center software and the live call monitoring features available in the intelligent call center software are way more advanced than its counterparts. In the intelligent call center software, the users get a complete module of live call monitoring. You can say it is a full fledged live call monitoring system itself. The users of this type of call center solution get multiple live dashboards in which they can check different live reports such as, ·          Number of ongoing calls ·          Number of abandoned calls ·          Number of calls in queue ·          Number of ringing call ·          And more This type of call center software also provides features

The call center solutions are in use in almost all industry verticals still the demand and use of the call center software are high in call centers. The whole telemarketing, cold calling and customer care departments are dependent on the call center software. That is why the importance of an intelligent call center software is increased. The standard call center solutions can’t provide the features that can sustain in this competitive industry. Whilst the intelligent call center software not only improves the call center features, it also provides a competitive edge to its users. In this article, we will talk about one of the most impressive features available in the intelligent call center solution which is “Predictive Dialer”. What is predictive dialer? It is one of the dialers available in advanced and intelligent call center software. It uses the predictive technology, which is one of the known branches in the artificial intelligence (AI) arena. How predictive dia

Call center solutions come in a wide variety. Different call center software usually have some standard features such as, call hold and pick up, music on hold, interactive voice response, call forwarding, whisper, barge-in, 3-way conferencing and more. However, there are some call center solutions which have unique or advanced features which are not usually available in the other call center software. These days one may also get intelligent call center software , which usually incorporates some never seen before technologies. Today, we will explore more details about one of the advanced call center features, namely, Soundboard Avatar. This is one of the prominent features available in the advanced call center solutions and not usually available in all call center software. It comes with a pre-recorded voice messages in specific accents. When a call is connected, the agent can manually play a voice command, one by one as per the need of the conversation. This feature o

As per the traditional thinking, the call center solution is more commonly used in call centers and BPOs. However, the fact is the call center software can be used by all different types of businesses and all businesses must use scalable and reliable call center software. Call center solution is a known term for all of us. It is used to run various campaigns for lead generation, follow-ups and customer care. One of the biggest myths about a call center solution is that it can be used only by a call center or a BPO. However, the reality is quite different. The call center solution can be used by all different types of businesses. In this article, I will share more details about how and why you should use the best call center solution for your business, especially, if you are aggressive about your lead generation and customer care / support activities. 1. It has amazing features to empower your sales and business development team The call center solution comes with a lot