VoIP Services

The whole Call Center business is dependent on the Call Center Software Solution. Thus, it is very important to get the best call center solution for the call centers. There are so many call center software available in the market, which claim to be the best call center software, but as we all know all available options are not the best. So the question is how to identify an ideal call center software for your call center. This article will share some quick brief about finding the call center solution which can be an ideal one for your business. The call center solution must match the pace with the latest trends and technologies. Right now, the smart technology is in trend and it helps in reducing the manual efforts to make operations fast paced and efficient. Thus, it would be advisable to get the call center software, which uses smart algorithms and cutting edge technologies to provide you an ideal platform which can sustain now and in future as well. The call center so

iNextrix Technologies Pvt. Ltd arranged a product launch ceremony in their main office. The launch ceremony of iCallify: Intelligent Call Center Solution was conducted on 14 th May. The iCallify got launched in the presence of special guests and delegates as well as media representatives by the director Arpit Modi and the team who is behind the development of this call center solution. The spokesperson of the company shared that the existing customers of the company had been demanding for a ready to use call center solution from iNextrix. Also, the company has been receiving a lot of inquiries for this solution so the company had decided to develop a futuristic call center software. The company had made a team of expert professionals and after significant efforts this intelligent call center solution: iCallify has developed, launched and now made available for corporate use. The iCallify: Call Center Solution is available with single tenant and multi tenant models and an

Call centers usually carry out many actions to increase the performance of agents because their performance defines success and failure of the call centers. In this article, it is explained that how a call center solution increase the productivity of agents. Call centers need to make sure that the agents get required tools and training to perform at their best. The job of a call center agent is tough and that’s the reason the retention ratio of agents is too low in many call centers. This is the reason many call centers do everything possible to increase the productivity of the agents. The call center solution is one of the important tools in an ecosystem of the call center, which contribute in increasing productivity of the call center. In this article, I will share how the call center software can actually increase the productivity of call center. If you have a call center, you must make sure that your call center solution has these features and you use these features in th