VoIP Services

As the competition is increasing fiercely, the importance of a customer is also increasing. To make sure the customer stays loyal to the company, different companies use different tactics. Some give discounted rates; some give rewards; and some give other allurements to increase customer loyalty and repeat business. One thing followed by all companies is setting up a customer care department to provide round the clock service to resolve customer queries and concerns. In an earlier time, it was difficult to set the customer care centers as the infrastructure used to be very expensive and generally, service providers were not offering the call center software with a few numbers of seats. Thus, the only option was to use the offshore outsourcing call center services. However, this is not the case anymore, with technological shifts, it has become easy to set up a customer care center within the company even with as little as 5 seats call center software. Even an intelligent call c

The hospitals use the call center solution to offer foremost consumer services to their patients. Patients’ preference for communication, appointment and prescription details, billing details are taken care of by the call center software. Being the backbone of healthcare services, communication plays a vital role in managing and taking care of all the details. By providing better communication, call center software for hospitals improve patient satisfaction. There are different operations which can be taken care of using intelligent call center software for hospitals. Management of patients’ appointments Medical contact centers usually receive a wide range of calls, from appointment scheduling to prescription orders, to concerns over health issues and other reasons.  By which a lot of pressure comes with these healthcare call centers to deliver an outstanding customer experience. Accurate forecasting and scheduling are the keys to get these things done right. In tod

A PC dialer is a software application that allows users to make and receive low cost internet phone calls globally. It means that one can make phone calls from the PC to any number worldwide at low rates. Just like any other software, the PC dialer can be installed on the desktop or laptop. However, it is different for different operating systems of the computer. A PC dialer for Windows will not function on a Mac system. It is also known as the SIP softphone for computers . They have been in the market for quite some time. However, their demand has surged in the last few years. Here is a look at what makes the SIP softphones so popular ·          Dial and answer calls from your PC The PC dialer just needs to be installed on your desktop or laptop and you are ready to go. Both domestic and international calls can be made to any of your contacts just by the mere click on the call button. All you need is a headset or the computer's microphone to transform your PC

Call center solutions come with many features to benefit its user companies and call centers. The intelligent call center software comes with even more features. Today, we are going to talk about a feature available in advanced and intelligent call center solution , called, web phone. What is a web phone? The call center software offers all required features, but still, due to certain reasons, the agents in the call center or executives in the company need to use an additional communication tool. This can be an IP phone which is a hardware phone connected to the IP telephony network to take benefit of the IP based calling. It can be a mobile SIP dialer or a PC dialer which are SIP dialers, also popularly known as Softphone, and can be used for calling without any need of additional hardware. The web phone is an alternative to all above mentioned communication mode. It is also a SIP softphone, but it is a web app type of solution. Thus, unlike mobile SIP dialer and PC d