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Call center software is a renowned word still there are some people not really understand what it is. To increase their confusion, every day a new invention takes place in this industry. The latest innovation launched by the top companies in the past year is called intelligent call center software . If you, too, are one of those people that don’t know what a call center solution is or what an intelligent call center software is, worry not, after reading this article, you will get to know about it. What is call center software? It is a software that comes with a wide array of features to support multiple calls in parallel. It also has some features to take care of the support or lead conversion to task related actions. To be specific, a call center solution can support a few 10s of calls to a few 1000s of calls in parallel based on the need of the company that uses it. The call center software was fundamentally invented to meet the communication needs of call centers. G

The intelligent call center solutions come with a wide range of features that can be used to run different calling campaigns. It can run inbound, outbound and blended call campaigns. Furthermore, the intelligent call center software will track all inbound and outbound calls and give you huge data that can be used to aid various business decisions. The intelligent call center software benefits all different types of industry verticals. In this article, I will share details about the usage of various features of a call center solution for an insurance company and how this solution increases return over investment of the insurance agency. 1. Provide the best customer service It is a known fact that the call center solution is provisioned with amazing features that make it the most powerful tool for any customer care department. The intelligent call center software will route the calls to the most skilled agent of the insurance company or the executive with whom the custome

iCallify is one of the intelligent call center software . It was released in May by a leading IT company in India, namely, iNextrix Technologies Pvt. Ltd. The iCalllify uses predictive technology along with the standards call center solution development protocols to benefit its users. This intelligent call center software has received an amazing response from its customers because of its clean and engaging UI (User Interface) and UX (User Experience), advanced features and excellent support from the team iCallify at iNextrix. The company has put a team of business analysts to observe the experience of the users of this intelligent call center software. That team also collects feedback from the customers about what they like the most in iCallify and what they want to change in it. The company also has a research team that proactively researches predictive technology as well as the latest trends in the call center solution industry. Based on the collected data, the team of e

The insurance agencies are facing the fierce competition. They need to provide the constant customer support to their consumers. The customers might need to get answers of their concerns, or they need to get information about the policies they opted for, or they want to claim their matured policies. In each case, it is important that each customer gets the answer in real time. The happy customer is a synonym of the best brand, which aid to get more policy holders. Moreover, due to fierce competition in the insurance industry, the companies need to launch new policies, and generate awareness about these newly launched policies to sell those. These constant requirements of communication with the consumers and selling policies emerged the need of the call centers. Nowadays, intelligent call center software with abounding features and easy operational capability makes in-house call center setup easy. The call center solution can be set up for any size of call centers. As per the