VoIP Services

Gujarat Metro Rail is one of the most awaited projects in Gujarat and finally it is launched. The first phase of development of the Metro Rail app in Gujarat is completed and the Metro Rail App is now open for the public use. The Gujarat Metro Rail project connects different areas of Ahmedabad and Gandhinagar cities via Metro train and provides a new means of commute to the local people as well as tourists. At the moment, one lane of the Metro Rail is built and made available for public commute. One of the leading IT companies in Ahmedabad, namely, iNextrix Technologies Pvt. Ltd., has launched an Ahmedabad Metro Rail app to support this project. This IT company has developed the Metro rail app on its own investment to benefit the citizens of Gujarat as well as a tourist who would like to use the Ahmedabad Metro Rail. The directors of the company also consider this as their contribution in the development of the city and country. The Ahmedabad Metro Rail app provides all detai

With technological inventions, traditional things have got replaced with modern and advanced solutions. The call center solution is as such solutions. It has replaced the traditional telecommunication system with more effective, efficient and advanced calling solution. In this article, we will have a quick look at this call center solution. What is call center solution? It is a software that comes with a wide array of features. Some of the key features of the call center solution are listed below: ·          Dashboard ·          Call routing rules ·          Automated call dialer ·          Manual call dialer ·          Predictive call dialer ·          Barge-in ·          Whisper ·          Call transfer ·          Call hold ·          IVR (Interactive Voice Response) ·          Call forwarding ·          Conference call ·          Music on Hold ·          Disposition ·          Call recording and playback ·          Reports ·         

Call centers rely on their agents for their business. If the agents are good enough to deliver the best customer experience, then the call center grows. Thus, the call centers often invest a lot on the call center solution as well as agent training programs so they provide the best customer experience. One of the things, the call centers must do is to monitor the calls in the call center to make sure each agent is using the right language and style as well as each customer call is handled on time. Often, the supervisors in the call center rely on the barge-in feature of the call center solution. Yes, the barge-in feature is excellent in measuring the individual call quality and agent behavior, it is not enough to monitor the overall performance of the call center. In this type of situations, the live call monitoring solution is really very important. The live call monitoring solution can be integrated within the call center software. Once integrated, it can be used as an in

Call center solution is a really powerful tool for businesses. In the early days of its inventions, it was only used by the call centers, BPOs, and KPOs. However, with time, all types of businesses have started using the call center solutions. From bank to insurance agencies; from tourism companies to IT companies; almost all industry verticals use the call center software. The call center solution has many technical terms associated with it and in this article I am going to share details about the multi tenant call center solution . What is multi tenant call center software? The call center solution comes with a wide array of features required to run different campaigns in the call center or a company. The multi-tenant call center solution can create clusters of this type of call center solutions. It means the main admin / user of the multi tenant call center software can create the call center solution with predefined features. This call center solution can be given to t