Learn and Know about Web Phone in Intelligent Call Center Software


Call center solutions come with many features to benefit its user companies and call centers. The intelligent call center software comes with even more features. Today, we are going to talk about a feature available in advanced and intelligent call center solution, called, web phone.

What is a web phone?

The call center software offers all required features, but still, due to certain reasons, the agents in the call center or executives in the company need to use an additional communication tool. This can be an IP phone which is a hardware phone connected to the IP telephony network to take benefit of the IP based calling. It can be a mobile SIP dialer or a PC dialer which are SIP dialers, also popularly known as Softphone, and can be used for calling without any need of additional hardware.

The web phone is an alternative to all above mentioned communication mode. It is also a SIP softphone, but it is a web app type of solution. Thus, unlike mobile SIP dialer and PC dialer, one doesn’t need to install any additional software. This saves capital and maintenance cost otherwise get invested in two different solutions.

The web phone usually comes as an integrated feature in the intelligent call center software as in the call center developers integrate this solution within the call center solution. This helps in providing an all in one solution to agents or executives. The agents or executives that use the intelligent call center software don’t need to open two different solutions and switch back and forth between them. This saves a lot of time collectively of all agents or executives. This increases the performance and productivity of the agents.

The web phone gets developed using the WebRTC technology, which is renowned for its real time and remote communication characteristics. Thus, the call centers or companies that use the intelligent call center software with integrated web phone can leverage all benefits made available by the WebRTC.

Another benefit of using a web phone integrated into an intelligent call center solution is that it is the whole system. Thus, all upgrades, performance optimization, and other enhancements will be handled by the call center software development and provider company. Thus, the call center or company will not need to worry about managing upgrades or contacting two different add-ons.

These are the top facets and benefits related to web phone available in intelligent call center software. There are some companies that also offer integration of the web phone in the call center solution. Thus, if you already have a call center solution, you can get it integrated into it.

If you are looking for a feature rich and intelligent call center software with web phone and many other features, you can explore more details about iCallify. iCallify is the best intelligent call center software. For more details, please visit https://inextrix.com/icallify

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