Soundboard Avatars and Its Pros


The call center industry is really competitive and to overcome this competition, the call centers have to make sure their call center software has all amazing features which can help their agents to perform better. This is the reason the call center solution development companies often come with some really innovative modules and features and the trend of the century is the intelligent call center software. One of as such amazing features available in some advanced and intelligent call center solutions is “Soundboard Avatars”.

What is Soundboard Avatars?

This is a feature which comes with a range of prerecorded audio clips aka voice prompts. These voice prompts get recorded in the voice of native speakers. The Soundboard Avatars, also commonly referred as Soundboard, is an integrated feature within the call center software. It can be used by the agents via a GUI based agent panel.

How to Use Soundboard Avatars?

It is an extremely easy to use feature available in the intelligent call center solution. Once the call gets connected, all an agent needs to do is play various prompts based on the required communication flow. The customer or prospect will perceive these prompts as the agent’s conversation from the other end.

Why to Use Soundboard in the Call Center?

You might be skeptical about the usage of this soundboard feature of the call center solution. Let me share the reason to use it. To understand it better let’s take an example of serving into native English speaking countries. If English is not the first language of your agents, then they may not have the same accents as the customers or prospects from the foreign countries. In many cases, the customers and prospects from these English speaking countries don’t like to speak with non-native speakers. In such cases, they often hang up the calls.

If you run a call center, you must know that the first few seconds of a conversation are really important and often become a deciding factor to take the conversation to the closing milestone. By using the Soundboard Avatars available in the call center solution, your agents can clutch the attention of the customer or prospect by giving the prompts in their language and accents. After an initial conversation, the agent can take over and lead the conversation.

This module has proven its worth in many call centers in India and worldwide. The intelligent call center software with the soundboard feature helps in increasing the customer satisfaction as well as increasing sales. Also, the call wrap up time can be reduced significantly in the call center. This way the company or a call center can close more deals in less investment which would turn into a high increase in the returns over investment.

This Soundboard module is available in the intelligent call center software of iNextrix Technologies. This call center solution is known as iCallify and it is powered with AI predictive technology. The soundboard is one of the amazing features it has. To explore more details about the complete list of features and other information related to this intelligent call center software, please visit https://inextrix.com/icallify

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