Intelligent Call Center Software with Advanced Features Increases Benefits


The call center solution is the complete system which is used by the businesses to increase effectiveness of their customer care, lead generation and lead conversion campaigns. Also, the call center solution is used by the call centers to generate revenues by offering the call center services to their customers. In the market, there are many call center solutions, but the most beneficial type of the call center solution is the intelligent call center software.

What is intelligent call center solution?

The intelligent call center software is a VoIP-based call center solution. It uses smart algorithms and AI-enabled tools to empower call centers and business. Being a VoIP based solution it uses the SIP lines to conduct calls. All different types of communication take place on top of internet protocols. Thus, the average cost per call is way cheaper than the PRI line based call center solution.

The intelligent call center solution comes with a wide array of features which benefits the companies and call centers that use it. We will see the most advanced and useful features of the VoIP call center solution:

1. Various call dialers

The outbound call centers and the businesses that need the call center solution to run sales and lead generation campaigns need dialers. The dialers help the call centers and companies to receive the maximum possible staff productivity. The most common call center solution dialer is the manual dialer. The advanced VoIP call center software offers many different types of dialers and each has its own worth based on the campaign. Below is the list of advanced dialers available in the best call center solution:

·         Auto dialer
·         Predictive dialer
·         Progressive dialer
·         Preview dialer
·         Power dialer
·         Manual dialer

2. Advanced call routing rules

When a company or a call center provides customer care and / or customer support services, they need the call routing aka call distribution rules. The call routing rule means the way an incoming call is handed over to an executive or agent. The advanced call center solution offers a wide array of call routing rules and each of them have their own value based on the campaign. Some of the most important call routing rules available in the advanced VoIP call center software are listed below:

·         Sticky agent
·         Least talk time call routing
·         Most ideal agent call routing
·         Advanced call routing
·         Least call wrap up time call routing
·         And more

Make sure to buy the call center solution with all these features. The latest trend is of intelligent call center software. Make sure you gain a competitive edge by buying intelligent call center software. iNextrix Technologies Pvt. Ltd has one to offer, called, iCallify. To explore more details about this powerful call center solution, please visit https://inextrix.com/icallify

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