How iCallify Supports Remote Agent Concept?

iCallify is one of the best call center solutions. It has been in the news and various articles since its launch because of the fact that it is one of the intelligent call center software.

This call center solution is studded with an amazing range of features to benefit call centers all across the world. In fact, within 2 months of its launch, its new version is also launched. The new version of this intelligent call center software has some interesting features. One of these features is the “Remote agent” feature.

The iCallify: intelligent call center software provides remote agent feature to support the concept of remote executives working during their shift. In the call center industry, there are many companies that implement the working model of remote agents. This helps agents to work from the comfort of their home or preferred places. They can also save some money on the commute and other expenses related to working in a physical office. They can also work for companies that are far from their house and even for international companies. For example, there are many US based companies which outsource its call center related projects to call centers in India, the Philippines, and other countries. On the other hand, the remote agent business model helps call centers to hire talented and skilled agents from all across the globe. Furthermore, the company can save a lot otherwise invested in providing required infrastructure to employees and human resource management. The remote agent model creates a win win situation for both, company and agents and that is why it is pretty much in demand.

The makers of iCallify identified this need and developed a new feature in this intelligent call center software to support this business model in the call center industry. Of course, the traditional way of remote agent work by logging into the call center solution from the home desktop or laptop is there. Moreover, the iCallify also supports PSTN numbers for the agents. It means the agents can attend calls from their own mobile phone or landline devices if due to any reason they can’t log in into the call center solution. Furthermore, this intelligent call center software also provides a feature of “Ring Group”. This feature rings multiple extensions at the same time to benefit the call centers. The combination of “Remote Agent” and “Ring Group” can work really well. All or selected calls ring multiple agents at the same time. In case, due to any reason an agent cannot pick up the call, the other agent can attend the same to make sure all customers are attended and reduce the abandoned ratio.

These two features are just a tip of the iceberg. This intelligent call center software has many interesting and impressive features to benefit its users. Even if it is such as advanced call center solution, its makers offer it at affordable rates with a lifetime or monthly license. One can also get it with as less as 5 seats. To know more about this intelligent call center software, please visit https://inextrix.com/icallify