iCallify Is Furnished with Some More Features


iCallify is one of the intelligent call center software. It was released in May by a leading IT company in India, namely, iNextrix Technologies Pvt. Ltd. The iCalllify uses predictive technology along with the standards call center solution development protocols to benefit its users.

This intelligent call center software has received an amazing response from its customers because of its clean and engaging UI (User Interface) and UX (User Experience), advanced features and excellent support from the team iCallify at iNextrix.

The company has put a team of business analysts to observe the experience of the users of this intelligent call center software. That team also collects feedback from the customers about what they like the most in iCallify and what they want to change in it. The company also has a research team that proactively researches predictive technology as well as the latest trends in the call center solution industry. Based on the collected data, the team of experts made a priority list and the VoIP experts developed new features for the users of this intelligent call center software.

The iCallify with the new features has given a name with the version number: iCallify 1.1 or iCallify Version 1.1.

This new version of iCallify has all the features it had initially when got launched. Moreover, it has the following list of features:

·         Chat for the customers. The agents can provide chat support to their customers.
·         Sticky agent call routing rule
·         Call transfer with the blind option
·         Call transfer with the attended option
·         Call transfer to IVR
·         Support external numbers
·         Support external number grouping
·         Support external number calling
·         Support calling a group of external numbers
·         Lead management
·         Map leads
·         Detect fraud or suspicious activities
·         Reports
The new version of iCallify: Intelligent Call Center Software also has some agent specific features as listed below:

·         Voicemail
·         Break code
·         Reports
·         Profile customization
·         Agent photo support in profile

As we all know iCallify is available as a single tenant and multi tenant call center solution. For the multi tenant type, this new version has the following features:

·         Company creation with sign up option
·         Send an email notification to the new company / tenant after creation

As seen, the new version of iCallify has something to offer to all different entities of this intelligent call center software. The company will keep adding new functionalities and features in this system to benefit its users. The company has added the news coverage on its website to display more details about the iCallify Version 1.1. To read this complete news, please visit https://inextrix.com/icallify

Comments

Post a Comment

Popular posts from this blog

How is SIP Dialer Service Simplifying Prepaid VoIP Adaption?

VoIP or  Mobile SIP Dialer  service has turned into a helpful and less demanding mean to appreciate cheap long distance and global calls. Nonetheless, not all get the chance to get into VoIP or  Mobile SIP Dialer  as a result of reasons like administrative restrictions on VoIP in many nations; low cell phone penetration; nonattendance of high transmission connectivity of the internet; no expected infrastructure to work the VoIP systems, and so forth. In every one of above-mentioned cases, users are in bad luck as they can't get to the less expensive methods for making local and long-distance calls. In any case, at that point, the calling cards have acted the hero by enabling users to make prepaid calls at low rates. As prepaid calls can be made even from a fundamental mobile handset, the  Mobile SIP Dialer  has turned into a moment hit among the overall users. Utilizing Mobile SIP Dialers for Making Long Distance Calls ·   ...
Read more

Top 3 Renowned VoIP Products of iNextrix Technologies

iNextrix Technologies is a leading IT company that has been catering businesses for more than 9 years. It caters customers in the web, mobile app, and VoIP industries. The company has developed some ready to use telephony solutions as listed below: 1.        Intelligent call center software 2.        Mobile SIP dialer 3.        PC Dialer 4.        Live call monitoring system 5.        Call accounting solution In this article, we will learn about the top 3 products of the company which have brought a lot of fame for the company due to its amazing demand in the market. 1. Intelligent call center software The call center solution which is powered by AI-enabled predictive technology is developed by iNextrix. It is named as iCallify. It is available as a single tenant and multi tenant call center solution. It is fur...
Read more

How iCallify Supports Remote Agent Concept?

iCallify is one of the best call center solutions. It has been in the news and various articles since its launch because of the fact that it is one of the intelligent call center software. This call center solution is studded with an amazing range of features to benefit call centers all across the world. In fact, within 2 months of its launch, its new version is also launched. The new version of this intelligent call center software has some interesting features. One of these features is the “Remote agent” feature. The iCallify: intelligent call center software provides remote agent feature to support the concept of remote executives working during their shift. In the call center industry, there are many companies that implement the working model of remote agents. This helps agents to work from the comfort of their home or preferred places. They can also save some money on the commute and other expenses related to working in a physical office. They can also work for compa...
Read more