Call Center Solution with Soundboard Avatars


Call center solutions come in a wide variety. Different call center software usually have some standard features such as, call hold and pick up, music on hold, interactive voice response, call forwarding, whisper, barge-in, 3-way conferencing and more. However, there are some call center solutions which have unique or advanced features which are not usually available in the other call center software. These days one may also get intelligent call center software, which usually incorporates some never seen before technologies. Today, we will explore more details about one of the advanced call center features, namely, Soundboard Avatar.


This is one of the prominent features available in the advanced call center solutions and not usually available in all call center software. It comes with a pre-recorded voice messages in specific accents. When a call is connected, the agent can manually play a voice command, one by one as per the need of the conversation.


This feature of the call center software helps in increasing the call success rate. How? Let me explain. Some people like to talk with native speakers only. If the greetings are not coming from a native speaker, the people either hang up or lose interest. Thus, in the call center industry, initial few seconds of the call defines the direction of the call. It is necessary to have a positive impact on the customers to take the conversation to the positive direction and ultimately in favor of the company. In the call center industry, it is difficult to get the agents with accents of native speakers. In this case, the call centers can use, Soundboard Avatar Feature.


The Soundboard Avatar is a module which has prerecorded voice files in one or more accent. When the call is connected, the agent can play greetings and introductory messages one by one to engage the customer till the point when there is a specific question which is not prerecorded. Till now, the customer has its interest in the thing in the discussion and that is why the agent can increase his interest and convert the deal.


The Soundboard Avatar module is already offered in some call center solutions, of course, it is not available in all call center solutions. There are some call centers, which are already using it and have increased the call success ratio up to 200%. According to the details shared, some calls don’t even need an agent to talk and get closed on a positive note.


There are many benefits of the Soundboard Avatars and thus, it is becoming one of the must have call center software features these days.


The iCallify is an intelligent call center software. It has many amazing features in it and the Soundboard Avatar is one of the features available in this call center solution. The company offers a free demo to the interested prospects in iCallify. This call center software is available as a single tenant as well as multi tenant call center solution. To know more about it, please visit https://inextrix.com/icallify

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