iNextrix Announced Launch of Its Call Center Product: iCallify


iNextrix Technologies Pvt. Ltd arranged a product launch ceremony in their main office. The launch ceremony of iCallify: Intelligent Call Center Solution was conducted on 14th May. The iCallify got launched in the presence of special guests and delegates as well as media representatives by the director Arpit Modi and the team who is behind the development of this call center solution.

The spokesperson of the company shared that the existing customers of the company had been demanding for a ready to use call center solution from iNextrix. Also, the company has been receiving a lot of inquiries for this solution so the company had decided to develop a futuristic call center software. The company had made a team of expert professionals and after significant efforts this intelligent call center solution: iCallify has developed, launched and now made available for corporate use.

The iCallify: Call Center Solution is available with single tenant and multi tenant models and any company of any scale can use this call center software for their incoming and outgoing calling campaigns regardless of their industry horizon.

The company has launched an engaging webpage to highlight this Intelligent Call Center Solution on their official website of iNextrix under product section. The webpage is in English language and it provides a brief introduction of the solution, its key features and a list of benefits one can leverage by using this call center solution.

The iCallify has multilingual feature and it has many other features. Some of the key features of iCallify are listed hereunder:

·         Campaign management
·         Lead management
·         Callback management
·         Trunk management
·         DID (Direct Inward Dialing) number management
·         Disposition
·         Barge-in
·         3-way conference
·         Whisper
·         Interactive Voice Response (IVR)
·         Advanced call routing
·         Intelligent call routing
·         Round robin call routing
·         Least talk time call routing
·         Predictive dialer
·         Auto dialer
·         Preview dialer
·         Progressive dialer
·         Manual dialer
·         Answering machine detection (AMD)
·         Lead search information
·         Live Dashboards with multiple metrics
·         Soundboard Avatars
·         Agent statistics
·         Web form management
·         Blacklist
·         Do not Disturb (DND) control
·         Call recording
·         Web phone
·         Call parking and retrieve
·         Call transfer
·         Reports
·         And more

The company has also shared a news coverage on its official news section in which it shares details about the launch event, this call center solution as well as what makes this call center software standout from the bunch of available options of the call center software in the market. Read complete news coverage here: https://inextrix.com/news/inextrix-announced-launch-intelligent-call-center-solution-icallify

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