VoIP Services

We all use VoIP solutions in its one form or another with or without our conscious. The mobile dialer is one of the VoIP based solutions we are using. It can be a web based dialer which is more commonly known as web phone or it can be mobile application which uses the SIP to establish and carry out the call. The most common features of Mobile SIP dialers are: ·          Audio Calling, to conduct voice calls ·          Video Calling, to conduct video calls ·          Conference, to have a group call with more than 2 people ·          Instant Messaging, to conduct internal chat  The Mobile SIP dialer comes with many more exciting and useful features which most of us are not aware of. Top 3 features of the mobile SIP dialers are briefed in this Blog for your knowledge:  Sharing features: Th...

Call center software is not a new word. Almost everyone knows that it is a software solution which can be used to execute campaigns in the call center, BPO, KPO, and similar industries. However, this is just a very high level definition of the call center solution . It is very important to understand what the call center solution actually is and how it can be beneficial. Whether you want to start your own business in the call center segment or whether you want to buy the best call center software for your own company or you are just curious to know about this amazing kind of software solution, this article will help you to understand the call center solution even more closely. The call center solution can be of different types and based on the nature of the business or your BPO / KPO / Call center and telecom rules of your country you should get the call center software. The most common types of the call center solutions are briefed below: SIP based call center solution ...

Earlier, the live call monitoring in a call center setup referred to a process of listening to the calls of the agents in real time. In technical terminology, the feature in call center software, called, barge-in was considered as the live call monitoring tool. However, this is the era of intelligent call center software and the live call monitoring features available in the intelligent call center software are way more advanced than its counterparts. In the intelligent call center software, the users get a complete module of live call monitoring. You can say it is a full fledged live call monitoring system itself. The users of this type of call center solution get multiple live dashboards in which they can check different live reports such as, ·          Number of ongoing calls ·          Number of abandoned calls ·          Number of calls in queue ...